We’re really sorry to hear your order arrived damaged — we’ll make it right as quickly as possible.
Here’s What to Do:
Take clear photos of:
The damaged item(s)
The packaging (including the shipping label, if possible)
Contact our support team at [your support email] or [contact link] within [2 days] of receiving the order.
Include your order number, a brief description of the issue, and attach the photos.
What Happens Next:
Our team will review your case and offer a replacement, refund, or store credit, depending on the situation.
We may arrange a return or advise you to keep or safely dispose of the damaged item.
⚠️ Reporting damage quickly helps us resolve the issue faster and prevents future problems.
Need help now? Start a chat or contact us.
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