We’re really sorry your item arrived damaged or isn’t working properly. Let’s get this sorted out quickly!
What to Do Next:
Please take clear photos of the faulty or damaged item, including any packaging damage.
Contact our support team at [support email/link] within [X days] of receiving your order.
Include your order number, a description of the issue, and attach the photos.
What Happens After:
We’ll review your case and offer a replacement, refund, or other solution.
We might arrange for the item to be returned, or ask you to keep it depending on the situation.
Thank you for your patience — we’re here to help!
No products in the cart.